Terms and Conditions
The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.
All content appearing on this Web site is the property of Sheepskin And Things LTD, Calgary, AB. Canada, Copyright © 2004-2016. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright ®2016 Sheepskin And Things. All rights reserved.
All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Sheepskin And Things. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Sheepskin And Things or any third party, except as expressly granted herein.
- Use Of Site
This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Sheepskin And Things and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Sheepskin And Things believes that customer conduct violates applicable law or is harmful to the interests of Sheepskin And Things and its subsidiaries.
Sheepskin and Things values your business and we thank you for your confidence in choosing to make a purchase from our company. We at Sheepskin and Things recognize the importance of protecting the privacy of all information provided by users of our web sites. We created this policy with a fundamental respect for our customer's right to privacy and to guide our relationships with our customers. By personal Information we mean name, address, telephone/fax number and e-mail address.
How We Collect, Use and Store Your Personal Information
When you fill out an on-line form for shipping, we will forward this information to our shipping department to be used for the purpose it was intended. We may use and disclose this information in order to communicate with you to help meet your requirements.
What We Do Not Do with Your Information
We do not sell customer information to anyone; nor do we share customer information with any one outside the organization except those that are necessary in the course of the normal day-to-day operation of the business.
A cookie is a small text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a Web server in the domain that issued the cookie to you.
The only purpose of cookies on this site is to provide a convenience feature to save you time when using the optional Wish List component (coming soon) of the catalogue. The cookie helps the site to recall your specific information on subsequent visits. When you return to the Web site, the information you previously provided can be retrieved, so you can easily use the site's features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of this or other Web sites you visit.
How We Strive to Protect Your Personal Information
All Employees, and Suppliers who are granted access to our records understand the need to keep this information protected and confidential. They know they are to use the information only for the purposes intended. This expectation is clearly communicated by signed contractual agreements. We also have physical and systems safeguards to protect customer information from unauthorized access or use.
- Shipping & Delivery
Sheepskin and Things ships all its products from Canada.
At this time, Sheepskin And Things ships merchandise Worldwide.
The risk of loss and title for all merchandise ordered on this website pass to you when the merchandise is delivered to your residence or indirect delivery is made and or Logistics company obtains authorized release via signature, indirect delivery, release number, and or release signature..
Free Ground Shipping for Canada/United States on orders $99.99 and over. We charge a flat rate of $12.99 for ground shipping and handling within North America on orders $99.98 and under, unless specified otherwise.
We Ship FedEx, DHL, UPS, Purolator, USPS and Canada Post Worldwide!
*****IF YOU NEED THESE FOR CHRISTMAS WE RECOMMEND YOU SELECT OVERNIGHT OPTION. ONE PRICE FOR SINGLE AND COMBINED ITEMS.
ALL ORDERS INCLUDE TRACKING
Express: $45.00 2-3 business days.
Ground: $12.99 Within North America
Estimated Delivery Times for Ground
Western Canada 2 to 3 business days approx.
Central Canada 2 to 6 business days approx
Eastern Canada 5 to 8 business days
North West USA 2 to 5 business days
South West USA 3 to 6 business days
Mid South USA 3 to 6 business days
South East USA 6 to 9 business days
Mid North USA 2 to 6 business days
North East USA 5 to 9 business days
International Surface 12 to 20 days
International Express 4 to 9 business days. Shipping charge is calculated during checkout
*All prices are listed in Canadian Dollars
** Delivery times are estimated. Once parcel is in the carriers system we have no control over weather, carrier and/or customs delays.
- Sales Tax
Sheepskin And Things charges the Good's and service tax (GST/HST) for merchandise ordered on this Web site by Canadian Residents only with destinations within Canada based on the ship to address. Sheepskin And Things does not charge provincial sales tax if any on products ordered on this web site by Canadian Residents. Sheepskin And Things does not charge sales tax, GST or VAT on products ordered on this web site by U.S or International customers.
- Return Policy
From January 1st to October 31st of each year:
- We accept returns for refund with a 10% restocking fee or exchange if the following conditions are met.
- Purchaser must contact us by EMAIL within 30 days of receiving the package for a return or exchange authorization number. Email us at firstname.lastname@example.org include order number.
- All product must be in new condition and verified by us as the original item** that was shipped from our store with original box, boot filling, toe cardboard and tags attached.
- Footwear must not have signs of being worn. We can not sell worn footwear. Shipping costs to and from the are not refunded and are the responsibility of the purchaser.
- Product must be mailed within 30 business days of receiving the return authorization number.
6. Should your item be a gift purchase made after October 29th, and before November 29th,we have extended your exchange date until midnight on December 31st, 2016. We will honor the exchange for an item of equal or greater value same conditions apply as above.*In the event we have made an error in your order we will absorb ground shipping costs from Canada and US. All other countries we will absorb surface shipping costs.
**Items that are verified not to be purchased from our online store will not be applicable for a refund or exchange. Shipping arrangements and costs will be the sole responsibility of the sender. We can not accept or sell footwear purchased from other stores. Bead colour and pattern of mukluks and moccasins are recorded at the time of shipping
*** All sale / discounted items are exchange or store credit only.
**** All custom orders are non refundable. Custom orders are items that you request a change to that is not already part of the existing product. Such as special leather or suede colours. Different sole, or bead designs.
- Store Hours
Customer Service land line hours are:
* Monday - Friday 9am - 5pm
* Saturday 8am - 12pm
* Closed Sunday's & Holidays
Our email response is 360 days a year 9am - 9pm MST
Christmas & New Years:
Closed at Noon Dec 24th and, returning on January 4th .
Closed: Good Friday & Easter Sunday!